Terms & Conditions

Refund & Return Policy

At BetterWay Technology, we stand behind the quality of our products. This Return & Refund Policy outlines the conditions under which you may return products purchased from us.

30-Day Return Window

We accept returns within 30 days from the date of delivery. To be eligible for a return, your item must be:

In the same condition that you received it
Unused and in its original packaging
Accompanied by the original receipt or proof of purchase

Return Process

To initiate a return, please follow these steps:

Contact our customer support team at support@betterwaytechnology.com
Provide your order number and reason for return
Wait for return authorization from our team
Ship the item back to us using a trackable shipping method

Note: Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong item sent, defective product).

Products Eligible for Return

All products offered by BetterWay Technology are eligible for return under the conditions above:

Hong Kong Version iPhones - Wholesale for Africa
Fast Charging Chargers - Wholesale for African Retailers
Wireless EarPods
10,000mAh 22.5W Magnetic Wireless Power Bank
Clear Transparent Tempered Glass Protector
Anti-Spy Privacy Tempered Glass Protector
MagSafe Clear iPhone Case

Refunds

Once we receive and inspect your returned item, we will process your refund within 5-7 business days. The refund will be issued to your original payment method.

Important: Original shipping charges are non-refundable.

Exchanges

If you need to exchange a product for a different item or size, please contact our customer support team. Exchanges are subject to product availability.

Wholesale Orders

For wholesale customers: Wholesale orders are subject to special return conditions. Please refer to our Wholesale Purchase Policy for detailed information about returns and refunds on bulk purchases.